MANAOFFICIAL — REFUND & RETURN POLICY

At Manaofficial, I appreciate every customer who chooses to support my brand. Please review this policy before placing an order so you understand my production timelines, return eligibility, and refund process.

1. Order Types & Processing Times

Made-to-Order Products

Certain Manaofficial products are made to order, meaning production begins after an order is placed. Please allow approximately 2–3 weeks for production and shipping. Production and fulfillment times may vary depending on order volume, product availability, and other circumstances.

Preorder Products

Certain Manaofficial products are offered through a preorder system. Preorder items are not in stock and ready to ship immediately. By placing a preorder, you acknowledge that the garment will be ordered or produced after the applicable preorder window closes.

Preorder Windows & Production

Some preorder releases may have multiple order windows, each with its own closing date. Once a preorder window closes, I will place the bulk order for the garments included in that batch. Production and fulfillment will begin after the blanks arrive.

Preorder timelines are estimates and may vary depending on blank availability, supplier delays, production time, and order volume. Any significant delays will be communicated when possible.

Preorder Cancellations

If you need to cancel a preorder, please contact contact@shopmanaofficial.com as soon as possible. Cancellation requests made before the applicable preorder window closes may be accommodated. Once the window closes and the bulk garment order has been placed, cancellation may no longer be possible because purchasing or production commitments may already have been made.

This policy does not remove any refund or cancellation rights required by applicable law. If I am unable to fulfill a preorder, I will contact you and provide an appropriate resolution, including a refund where required.

Preorder Returns

Preorder items are subject to the return and exchange requirements outlined in this policy, except where applicable law requires otherwise. A preorder is not automatically eligible for a refund simply because it was ordered in advance. Eligible returns must meet the requirements in Section 3.

Ready-to-Ship Products

Some products are already printed, pressed, and ready to ship. Ready-to-ship orders are generally processed within 1–3 business days, excluding weekends and holidays.

If an order contains both made-to-order and ready-to-ship products, the order may ship together once all items are ready unless otherwise communicated.

Tracking information will be provided once an order ships.

2. Order Cancellations

For standard orders, cancellation requests must be submitted within 24 hours of purchase or before production begins, whichever comes first.

For preorder orders, please refer to the Preorder Cancellations section above.

Once production has started, an order generally cannot be canceled, except where required by applicable law or when a resolution is appropriate for a damaged, defective, or incorrect item.

To request a cancellation, contact contact@shopmanaofficial.com as soon as possible and include your order number.

A cancellation request is not guaranteed until confirmed by Manaofficial.

3. Return Eligibility

Eligible products may be returned within 30 days of delivery, subject to the conditions below and any applicable legal requirements.

To qualify for a return, an item must be:

• Unworn and unused.

• In its original condition.

• Returned with original tags attached.

• Returned in its original packaging, where applicable.

• Accompanied by proof of purchase.

Please contact contact@shopmanaofficial.com before sending any item back. You must receive return instructions before shipping a return. Items sent back without contacting me first may experience processing delays.

Items that show signs of wear, washing, damage caused after delivery, or use beyond what is reasonably necessary to inspect the item may be ineligible for a return, except where applicable law provides otherwise.

4. Sizing & Fit

Please review the sizing information and product description on each product page before placing an order. Manaofficial garments may have different fits, including oversized and standard/relaxed fits, depending on the style.

If you are unsure about sizing, please contact contact@shopmanaofficial.com before ordering.

Choosing the wrong size does not automatically qualify an order for a free exchange or refund. Eligible items may be returned within the return window, provided they meet the return requirements in this policy.

Customers are responsible for return shipping costs for size-related returns unless otherwise required by law.

If you believe an item differs materially from the advertised sizing or product description, or you received the wrong size or product, please contact me with your order number and photos so I can review the issue.

5. Exchanges

If you need a different size or product, my standard process is to return the eligible item and place a separate order for the desired product.

Exchanges are subject to return eligibility and product availability. A requested replacement is not guaranteed if the desired size or product is unavailable.

Customers are responsible for return shipping costs for size-related returns. Any additional shipping charges or price differences for a replacement order will be communicated before the replacement is finalized.

Any exception to the standard exchange process must be approved in writing by Manaofficial. Approval of a one-time exception does not change the general return or exchange policy for future orders.

6. Return Shipping & Original Shipping Charges

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

Original shipping charges are generally non-refundable for a voluntary return, except where otherwise stated or required by applicable law.

If an item is damaged, defective, or incorrect, I will review the issue and determine an appropriate resolution, including return-shipping arrangements where applicable.

Any return label or shipping instructions must be approved before the item is sent back.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact contact@shopmanaofficial.com with:

• Your order number.

• A description of the issue.

• Clear photos showing the item and the problem.

Please contact me before returning the item so I can provide the appropriate instructions.

After reviewing the issue, I will work with you on an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law. Please report issues as soon as reasonably possible after delivery.

8. Refund Processing

Once an authorized return is received, the item will be inspected to determine whether it meets the return requirements.

You will be notified of the outcome. If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges and return shipping costs are generally not included in a refund for a voluntary return, unless otherwise stated or required by applicable law.

If an item does not qualify for a return, I will communicate the reason for the decision.

9. Non-Returnable Items

The following items are generally not eligible for return or refund, except where required by applicable law or when an item is damaged, defective, or incorrect:

• Gift cards.

• Items clearly identified as final sale or non-returnable at the time of purchase.

• Custom or personalized products that cannot reasonably be resold.

Any exclusions will be disclosed on the relevant product page or at the time of purchase where applicable.

10. Garment Care & Customer-Caused Damage

To help protect the quality and longevity of your Manaofficial garments and printed graphics, please follow the care instructions provided on the garment tag and on the Manaofficial website.

Damage to a garment or graphic resulting from improper washing, drying, ironing, bleaching, or other care practices that do not follow the provided instructions may be considered customer-caused damage and may not qualify for a return, exchange, replacement, or refund.

This may include, but is not limited to:

• Graphic cracking, peeling, or lifting resulting from improper laundering.

• Fading or deterioration caused by repeated washing outside the recommended care instructions.

• Heat damage caused by excessive dryer temperatures or direct ironing over printed graphics.

• Damage caused by bleach, harsh chemicals, or unsuitable cleaning products.

Manaofficial is not responsible for damage resulting from failure to follow the recommended garment care instructions.

If you believe your garment or printed graphic has a manufacturing or printing defect despite following the provided care instructions, please contact me at contact@shopmanaofficial.com with:

• Your order number.

• A description of the issue.

• Clear photos showing the garment and the affected area.

Each reported issue will be reviewed individually to determine whether it involves customer-caused damage or a potential manufacturing or printing defect.

Nothing in this section limits any consumer rights or remedies available under applicable law.

11. Contact Information

For questions about cancellations, returns, exchanges, or refunds, contact:

Manaofficial
Email: contact@shopmanaofficial.com
Website: shopmanaofficial.com

Please include your order number in all order-related inquiries.

Thank you for supporting Manaofficial and being part of the journey.

DISCIPLINE • FOCUS • ELEVATE

Rooted in Hawaii. Driven Worldwide.