MANAOFFICIAL — SHIPPING POLICY

Manaofficial offers a variety of products, including ready-to-ship, made-to-order, and preorder items. Please review this policy before placing an order so you understand my processing times, production timelines, and shipping procedures.

1. Processing Time

Ready-to-Ship Items

Items labeled as ready to ship are already produced and prepared for shipment. Please allow approximately 1–3 business days for processing before your order ships, excluding weekends and holidays.

Made-to-Order Items

Made-to-order items are produced after your order is placed. Please allow approximately 2–3 weeks for production and fulfillment before your order ships.

Preorder Items

Certain Manaofficial releases are offered through a preorder system. Preorder items are not in stock and ready to ship immediately. Each preorder release may have one or more order windows, each with its own scheduled closing date.

Once a preorder window closes, I will place the bulk order for the garments included in that batch. Production and fulfillment will begin after the blanks arrive.

Preorder production and fulfillment timelines are estimates and may vary depending on blank availability, supplier delays, production time, and order volume. The time required to receive the blanks is separate from the shipping carrier's transit time.

If there are significant delays, I will communicate updates when possible.

Orders Containing Multiple Product Types

If your order includes both ready-to-ship and made-to-order or preorder items, the order may ship together once all items are ready, unless otherwise communicated.

If you need a ready-to-ship item sooner, please consider placing a separate order.

During new product launches or periods of high demand, processing and production times may be slightly longer.

2. Shipping & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery times depend on the shipping carrier, shipping method, and your location. Transit time begins after your order has shipped and is separate from the processing or production time listed above.

Any delivery dates provided are estimates and are not guaranteed unless explicitly stated otherwise.

Manaofficial is not responsible for shipping delays caused by carriers, severe weather, customs processing, or other circumstances outside of my control. However, I will do my best to assist you with tracking updates and available shipping information.

3. Incorrect Shipping Address

Customers are responsible for providing the correct and complete shipping address at checkout.

If you enter an incorrect address, please contact me immediately at contact@shopmanaofficial.com.

I cannot guarantee address changes once an order has entered production, been processed for shipment, or shipped. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

4. Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact me at contact@shopmanaofficial.com within 7 days of the expected delivery date.

Please include your order number, tracking information, and clear photos of any visible damage, if applicable.

I will review the issue and work with the shipping carrier to help determine the appropriate next steps. Any resolution will depend on the circumstances and applicable consumer protection laws.

5. Contact Information

For questions about processing, preorders, production timelines, shipping, or tracking, contact:

Manaofficial
Email: contact@shopmanaofficial.com
Website: shopmanaofficial.com

Please include your order number in all order-related inquiries.

Thank you for supporting Manaofficial and being part of the journey.

DISCIPLINE • FOCUS • ELEVATE

Rooted in Hawaii. Driven Worldwide.